Install Issues
Confirm Premiere Pro 2024+, restart Premiere after install, and check Window > Extensions for the PrimCut panel.
Support
Help for editors in the middle of a cut.
For beta access, installation problems, and workflow questions, email the team and include your Premiere Pro version, OS, and a short description of the issue.
Account Access
Use the same email approved for the beta invite. If access fails, email support@primcut.app from that address.
Found a Bug?
Use Report a bug from the panel (Settings → Report a bug) — it attaches your plugin, Premiere, and OS versions automatically so we can fix it faster.